Once we have issued a confirmation number, all prices are locked-in, whether buying from us or selling to us. It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them canceled. However, we realize rare situations happen where orders need to be canceled. Should you elect to cancel and/or offset your order, you must do so during normal business hours . All cancellations have $40.00 (CAD) cancellation fee. Cancellations may only be approved over the telephone, at which time you will be given a cancellation number.